Straz Center for the Performing Arts
  • 07-Aug-2017 to 06-Oct-2017 (EST)
  • Tampa, FL, USA
  • Part Time

The Straz Center for the Performing Arts is recruiting for the position of part-time Information Support Assistant (up to 24 hours per week). This position reports to the Manager of IT Infrastructure and Support. This could be an ideal opportunity for the aspiring IT student or recent graduate to gain exposure and experience in the field and develop their career within IT.

Primary Responsibilities:

  • Providing end users with guidance and support by taking ownership of various problems and resolutions.
  • Assisting the Senior Director of Information Technology by performing a wide variety of confidential administrative, secretarial and clerical duties.
  • Maintain project and departmental expenses for reporting and auditing purposes.
  • Manage purchase requisitions, accounts payable submissions/research and payments/reconciliation with departmental needs.
  • Contact vendors and merchants to provide operational services, coordinate service, and follow through on outstanding issues. 
  • Based on specifications; obtain and evaluate quotes for computing hardware, software, and supplies.
  • Screen and route incoming calls and answers general inquiries.
  • Coordinate and schedule meetings with internal and external contacts.
  • Install, support, troubleshoot and repair various hardware and software including workstations, laptops, business applications, networking equipment, and peripheral components such as monitors, keyboards, printers, mice, and mobile devices.
  • Utilize a help desk system to track, document issues and provide updates according to our internal service level agreements.
  • Coordinates with other team members regarding status of assigned help desk tickets and escalate when unable to resolve a customer's issue or request.

Minimum Qualifications (Knowledge, Skills, and Abilities):

  • One (1) to-Two (2) years of direct work experience providing desktop support and/or administrative assistance.
  • Troubleshooting ability for the various operating systems such as Windows 7/10.
  • Working knowledge of Microsoft Office 365.

Education:

  • High school diploma or equivalent.
  • Higher education degree in the field of Information Technology preferred.
  • Certifications such as A +, Network +, MCP, MCTS, Security + preferred.

 

Please visit our website at www.strazcenter.org to learn more about the Straz Center.

The David A. Straz, Jr. Center for the Performing Arts, Inc. is an Equal Opportunity Employer.

M/V/D/F encouraged to apply.

Straz Center for the Performing Arts
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