Straz Center for the Performing Arts
  • 08-Nov-2018 to 07-Jan-2019 (EST)
  • Tampa, FL, USA
  • Part Time

 

    Title: (Part-Time) Restaurant Supervisor                         

 

Position Summary: The Restaurant Supervisor assists the Restaurant Manager to direct and supervise the Front of House operations of Maestro's Restaurant, Maestro's Cafe and Maestro's On the River. The Restaurant Supervisor will take a role as a leader in providing excellent customer service, directing the staff, achieving sales and labor objectives of the budget. The Restaurant Supervisor will need to lead and train quality employees and achieve operational excellence of the restaurants by building sales and providing the highest quality of customer service.

 

Primary Duties and Responsibilities:

Management

  • Assists with ensuring the successful operations of Maestro's Restaurant, Maestro's Caf, and/or Maestro's On the River.
  • Supervises and assists in the execution of Maestro's Opening and Closing Duties checklist.
  • Ensures patrons receive superior service.
  • Recommends new ideas to better service our patrons and increase productivity.
  • Ensures a professional and uniform appearance of the restaurant staff in accordance with the uniform code.
  • Assists with evaluating the performance of restaurant servers, hosts, bussers, and restaurant bartenders and makes recommendations for improvement to the Restaurant Manager.
  • Encourages upselling from staff through training and optional incentives throughout the season.
  • Reviews and plots daily reservation list from Tessitura and coordinates table arrangements, staffing, and food preparation accordingly.
  • Reviews any VIP tables or special requests with the Restaurant Manager and Executive Chef.

Professionalism

  • Uses professional knowledge and skills, both technical and managerial, to ensure highest level of patron and guest satisfaction.
  • Maintains a high standard of cleanliness and order in dining areas.
  • Addresses customer concerns quickly and decisively with a strong focus on customer service. Communicates any issues to the Restaurant Manager and/or Executive Chef for further consultation, if necessary.
  • Approaches all encounters with guests and employees in a friendly and service-oriented manner.
  • Develops a sense of accuracy and urgency in the restaurant and caf staff.
  • Maintains high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.

Minimum Qualifications (Knowledge, Skills, and Abilities):

  • Proficient computer experience with Word, Excel, Outlook, and Point of Sale (POS) operating systems.
  • Ability to effectively lead, motivate, and relate to staff, peers, and clients.
  • Ability to project a professional demeanor and appearance.
  • Professional and effective communication skills. Must be able to speak, read, write, and understand the primary language of the restaurant.
  • Ability to work well and maintain composure in stressful situations.
  • Effective problem solving, organization, and time management skills.
  • Good interpersonal skills and the ability to work well in team environments.
  • Knowledge of room arrangements and standard table settings.
  • Basic knowledge of dining room and service procedures and functions.
  • Ability to effectively present ideas and conduct training sessions and pre-shift meetings with staff.
  • Basic math skills and the ability to accurately handle cash transactions.
  • Availability to work evenings, weekends, and some holidays, as required. Excellent attendance is required with schedule flexibility.

 

Education and Work Experience:

  • High school diploma or GED equivalent preferred.
  • At least one year of prior supervisory experience in a full service, high volume restaurant.
  • Catering experience preferred.
  • Multi-outlet facility experience preferred.
Full Job Description
Straz Center for the Performing Arts
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